FAQs

Q?

Have you participated in any formal training?

A.

Yes, our owner is a Certified Senior Advisor and has completed the Front Door Training program offered by the National Association of Senior Move Managers. In addition to this preparation for the senior move management field, she holds a Master Degree in Healthcare Administration is certified by the National Association of Hospice and Palliative Care as a Hospice Administrator, and is a Certified Geriatric Care Manager.

Q?

Are you fully insured for liability and workers’ compensation?

A.

Yes, we maintain general liability and bonding for all employees.

Q?

How do you charge for your services?

A.

We offer a menu of services from which you may select those most needed. Smaller tasks may be quoted on an hourly basis and larger turn-key projects will be quoted as a flat fee. Our quote will be presented to you and explained in detail through a written contract so you will know exactly what services you are paying for and what it will cost.

Q?

How long have you been providing senior move management services?

A.

While Generations Senior Moving & Transition Services is a new company, our owner has been providing services to seniors and their families  for over 30 years.

Q?

Do you offer customized floor plans?

A.

Yes, we will develop a customized floor plan for your new residence and plan every piece of furniture you will be taking with you in order to maximize the space and include as many of your precious possession as possible.

Q?

Do you provide organizing, sorting and downsizing services?

A.

YES! This is often the most daunting task for families, not to mention the most time consuming. The staff at Generations is very skilled and will accomplish these tasks for you and at your direction in an efficient manner.

Q?

Do you arrange for the profitable disposal of unwanted items through auction, estate sale, buy-out, consignment, donation, or a combination?

A.

Yes, we will follow your wishes regarding handling of those items you will not be taking with you. We partner with professionals who will conduct estate sales or liquidations that hopefully will be profitable for you (and which may help pay for the services of the Generations Team with some profit left over for you).

Q?

Do you interview, schedule and oversee movers? 

A.

Yes, we have several trusted moving companies and ensure  they meet our high standards and expectations. We will handle all the details of scheduling and managing the movers.

Q?

Do you completely unpack and set up the new home?

A.

Yes. Our goal is that your new residence becomes your new home starting on the day you arrive. When you arrive at your new home on the afternoon of the move all of your items will have been unpacked, organized and placed where you would like and need them. All of your furnishings and electronics will be set up and assembled.

Q?

Can you manage a long-distance move?

A.

Absolutely. We have a network of Senior Move Managers all over the country.  We service Bexar county, all surrounding communities and counties down to Corpus Christi. Call us to discuss availability.

Q?

Can you help with handling tasks at the old residence after the move?

A.

Yes. An important component of our service is to help with cleaning and closing out the old residence so you can ready it for the next occupant or for the realtor.